At DIGITIZEDPAY, we are committed to ensuring that our platform is accessible to everyone, including individuals with disabilities. We strive to provide an inclusive and seamless experience for all users, in line with the relevant accessibility standards and guidelines. If you encounter any accessibility barriers on our platform, please do not hesitate to contact our accessibility coordinator.

DIGITIZEDPAY Accessibility Statement

This accessibility statement was last updated on 10th October, 2024.

Our Commitment to Accessibility

At DIGITIZEDPAY, we believe in creating an accessible platform that allows all users, including those with disabilities, to navigate and utilize our services with ease and efficiency.

Accessibility Measures Implemented

We have taken steps to adhere to the latest WCAG [2.0 / 2.1 / 2.2 guidelines, ensuring our platform meets the level of accessibility. Our efforts include optimizing the platform for assistive technologies, such as screen readers, and enhancing the overall user experience for individuals with disabilities.

At DigitizedPay, we are committed to broadening access to financial services for all individuals, especially the unbanked and under-banked communities in Africa. Our accessibility measures include:
User-Friendly Digital Platforms: Our mobile and web applications are designed with intuitive interfaces that cater to users with varying levels of digital literacy. We ensure easy navigation and provide multiple language options for inclusivity.
Agent Network for Offline Access: To reach users without internet access, we have established a robust network of agents offering services such as cash withdrawals, bill payments, and funds disbursement in underserved areas.
USSD and SMS Banking Services: We offer USSD and SMS-based banking services that enable users without smartphones or internet access to perform essential financial transactions, such as checking account balances, transferring funds, and making payments.
POS Terminals in Local Communities: Our deployment of Point-of-Sale (POS) terminals across local communities ensures that individuals can access financial services conveniently and securely, enhancing financial inclusion.
Language and Assistive Support: We provide customer support in local languages and offer assistance for users with disabilities, ensuring that everyone can access our services without barriers.
DigitizedPay remains dedicated to continuously improving our accessibility measures to empower more individuals to participate in the financial ecosystem.

Declaration of partial compliance with the standard due to third-party content.

Certain aspects of our platform's accessibility may be impacted by third-party content. We acknowledge that specific pages may not fully meet the standard, and we are actively working to address these limitations.

Our Ongoing Accessibility Initiatives

As part of our commitment to accessibility, we continuously assess and improve the accessibility arrangements within our organization. This encompasses physical locations, services, and facilities to ensure they are inclusive and accommodating for individuals with disabilities.

Contact Us for Accessibility Support

If you encounter any accessibility issues or have suggestions for enhancing the accessibility of our platform, please reach out to our dedicated accessibility coordinator:
[Email: service@digitizedpay.com]
[Call : 070000611009]